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FAQ

Q1: How to buy a doll?
A1: Just 4 steps.
1. Choose the doll which you want in the shop, place order and make payment.
2. We make the doll as your order request, and shipping to your address.
3. You can track the shipping in Menber Centre or corresponding logistics website till you receive the doll.
4. After you check the package, confirm receipt.

Q2: After I palce order, when can you ship out my order?
A2: In 2-3 days, we will make the shipping. Please allow us 2-3 days to make your order.

Q3: What shipping method  will you use?
A3: To United State, package will be shipped via Fedex or UPS, it always takes 5-7 working days.
      To European countries, package will be shipped via European Dedicated Line, it always takes 7-10 working days.
      To Japan, package will be shipped via Japan Dedicated Line or Fedex, it always takes 3-5 working days.

Q4: Do I need to clear the customs?
A4: No. Our price including shipping cost and customs clearance.
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